Buyer Protection explained

What Buyer Protection covers, what it does not cover, and how Cardmine reviews order issues.

What Buyer Protection is

Buyer Protection is Cardmine's marketplace support policy for eligible orders paid through Cardmine checkout. It helps protect buyers from seller non-shipment, major listing problems and tracked delivery issues.

It is not insurance and it is not a promise that every complaint leads to a refund. Cardmine reviews the order, listing, shipping method, tracking events and evidence before deciding the right outcome.

What is covered

Buyer Protection can help when:

The seller does not ship before the ship-by deadline.
The order is cancelled before fulfilment.
The wrong card arrives.
A card is missing from the order.
A card is fake or materially different from the listing.
The condition is meaningfully worse than described.
A tracked shipment is marked lost, failed or undeliverable by carrier events.

Keep all communication and evidence inside the order flow where possible. Photos of the card, packaging, tracking details and listing state help support review the case.

What is limited or excluded

Some issues are limited or excluded:

Postal loss for untracked Cardmine Letter Mail.
Payments or shipping arranged outside Cardmine checkout.
Buyer remorse after the seller shipped correctly.
Minor condition disagreements within normal grading tolerance.
Deals, messages or refunds handled away from Cardmine.

If a seller asks you to pay outside Cardmine, do not do it. Buyer Protection only works when the order is paid through Cardmine checkout.

How shipping affects protection

Tracked shipping has carrier proof. That makes it stronger for delivery disputes because Cardmine can verify label events, scans and delivery outcomes.

Cardmine Letter Mail is untracked and only available for eligible low-value raw-card orders. The seller must mark it posted after handing the letter to the postal service, but untracked postal loss is not covered.

If something goes wrong

Open the order from your account and report the issue as soon as you can. Be specific, keep the card and packaging, and upload clear evidence when asked.

For tracked delays, wait until the carrier estimate has passed unless tracking already shows a lost, failed or returned shipment. For card accuracy issues, report promptly after delivery.