Report an order issue

What to do if your card is wrong, damaged, or never arrives.

Most orders arrive exactly as described. If yours does not, here is how to get it sorted.

When to report

Report promptly after delivery if the card is:

the wrong card,

fake or not authentic,

missing from the package,

damaged in transit, or

in a materially worse condition than it was listed.

Report from the order in My orders (/profile?tab=orders) rather than confirming receipt.

Good evidence makes a case quick to resolve. Where possible, include:

If the seller misses the ship-by deadline, you are refunded automatically — you do not need to do anything.
For a tracked shipment, allow the carrier's delivery estimate to pass before raising a delay, unless tracking already shows a lost or failed delivery.
Untracked Letter Mail has no postal-loss coverage, because a loss cannot be verified by carrier events.

Handle everything through the order so the details are on record. Deals or messages arranged off-platform are not covered by Buyer Protection.